The second-hand marketplace Users Share Frustration Over Sizing Modifications
Vinted users have been reacting angrily due to a modification that led to listings displaying inaccurate size information.
This online marketplace has altered its measurement guidelines for women's and children's clothes but did not contact all shoppers about the modification.
Digital Channels Reaction
Many shoppers and sellers are posting online saying Vinted listings now show a modified sizing category compared to what was initially listed because of the remapping.
Vinted explained the updated approach better aligns with similar services.
The platform has recommended to check their listings and update the measurements by hand if necessary, which has left users frustrated.
Sizing System Modifications
Previously, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range for example S/UK 8-10.
For certain items, the size labels have been reassigned - such as a large size was formerly size 12 but currently displays as UK 16-18.
Member Experiences
One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, from Glasgow, explained products she uploaded on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.
Required Changes
Another shopper, located in England, stated she felt frustrated due to the update requiring manual adjustment the sizes on "every single listing".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.
Marketplace Information
The service features exceeding 100 million users, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance where an unanticipated change to the app has proved unpopular: last year, Vinted reversed a change regarding delivery choices due to shopper criticism.
